Terms and Conditions

1. Services

Gonezo provides junk removal and related hauling services within Calgary and surrounding areas. Services may include the removal of furniture, appliances, household junk, construction debris, yard waste, and other non-hazardous materials.

All services are subject to availability and site conditions.

2. Upfront Pricing

Gonezo offers upfront pricing through our online booking system and quoting tools. Customers may receive an estimated price before scheduling service.

Final pricing may change if:

• The volume of items is greater than described
• Additional items are added during pickup
• Access conditions differ from what was originally stated
• Restricted or special handling items are present

Our team will confirm pricing on site if adjustments are required before completing the job.

3. Customer Responsibilities

Customers agree to:

• Provide accurate descriptions of the items to be removed
• Ensure safe and reasonable access to the items
• Secure pets and ensure safe working conditions for our crew
• Remove any personal or valuable items prior to removal

Gonezo is not responsible for items unintentionally removed if they are mixed with junk or debris.

4. Restricted and Hazardous Materials

Gonezo does not accept hazardous or restricted materials including but not limited to:

• Chemicals or solvents
• Paint or oils
• Asbestos
• Biohazard materials
• Propane tanks
• Ammunition or explosives
• Medical waste

If hazardous materials are discovered on site, the service may be declined or rescheduled.

5. Access to Property

Customers grant Gonezo and its crew permission to access the property for the purpose of performing junk removal services.

Customers must ensure clear and safe access to the removal area including driveways, hallways, stairways, elevators, and entry points.

Additional fees may apply for:

• Long carry distances
• Multiple flights of stairs
• Difficult or restricted access

6. Payment Terms

Payment is due upon completion of service unless otherwise agreed.

Accepted payment methods may include:

• Credit card
• Debit
• Online payment
• Other approved payment methods

Invoices not paid within the agreed timeframe may be subject to additional collection efforts.

7. Cancellations and Rescheduling

Appointments may be rescheduled or cancelled.

We ask customers to provide reasonable notice whenever possible.

Repeated last-minute cancellations or no-shows may result in declined future service requests.

8. Disposal and Recycling

Gonezo makes reasonable efforts to recycle, donate, or responsibly dispose of items whenever possible.

However, customers acknowledge that items removed may ultimately be taken to:

• Recycling facilities
• Donation centers
• Waste transfer stations
• Landfills when necessary

9. Damage and Liability

Our crew takes care when performing removal services. However, junk removal often involves moving heavy or bulky items through confined spaces.

Gonezo is not responsible for:

• Pre-existing damage
• Damage resulting from structural limitations
• Damage caused by items shifting during removal when safe removal is not possible

Customers should inform our team of any sensitive surfaces or areas prior to removal.

10. Limitation of Liability

Gonezo's liability for any claim related to services provided is limited to the amount paid for the service.

Gonezo shall not be responsible for indirect, incidental, or consequential damages.

11. Changes to Terms

Gonezo may update these Terms and Conditions at any time. Updated versions will be posted on this page.

12. Contact Information

If you have questions about these Terms and Conditions, please contact:

Garbage Depot Inc. operating as Gonezo Junk Removal
Calgary, Alberta
Phone: 825-886-4663
Website: https://www.gonezo.ca